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Frequently Asked Question

What shipping methods are available?
We offer different methods of shipment depending on the delivery location. For local deliveries we use local partner to offer doorstep delivery. For international shipping, we use DHL. Our delivery fees are available during checkout or you could call us for more information, they are also subject to change at any time
What payment methods are accepted?
We accept mobile money payments and most cards such as Visa, Mastercard, Discovery, American Express, etc.
How do I track my order?
We are working on a more robust tracking system but in the mean time, we'll send you notifications at every turn. For big build that take more than 2 weeks to complete, we send update notifications every two weeks. When items are shipped, we'll also notify you when they are dispatched.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times will vary based on the destination. Please refer to our shipping policy or contact our customer service for more details.
What materials do you use for your products?
We primarily use sustainably sourced materials such as reclaimed wood, fruit trees like mango and olive, and eco-friendly components i.e. recycled paper.
Are the products handmade?
Yes, all our products are meticulously handcrafted by skilled artisans, ensuring attention to detail and quality craftsmanship.We also employ the use of tools and technology to improve the quality of products and services we produce as we'll as achieve mind-blowing aesthetics.
Can I customize or personalize an item?
We offer customisation options for most products. Please reach out to our customer service team for more information on customization possibilities.
How long does it take to receive my order?
For products in stock, we provide delivery every Friday for orders placed before Wednesday 3PM. Lead times for made-to-order items or when stock is unavailable may vary depending on the product.
What is your return policy?
We handle returns on a case-by-case basis. We consider cases where the item does not function as intended or does not match the promised appearance. Please report such issues within 12 hours of delivery for prompt assistance.
How can I contact your customer service team?
You can reach our customer service team by calling +254 707 680 647 during our business hours or by emailing sales@sfduka.com. We strive to respond to all inquiries as quickly as possible.
Do you offer wholesale or bulk order options?
Yes, we offer wholesale and bulk order options. Please contact our customer service team with your specific requirements, and we will be happy to assist you with the details.
How can I stay updated on new product releases and special offers?
To stay updated on our latest product releases, exclusive offers, and promotions, we encourage you to sign up for our newsletter. Simply provide your email address, and you'll receive regular updates from us.