1. Product Variation: As our products are handmade, slight variations in appearance may occur; however, we assure you that the aesthetic, quality, and functionality of each item will always be maintained to the highest standard.
  2. Delivery Schedule: For products in stock, we offer delivery every Friday for orders placed before Wednesday 3PM. Please note that lead times for delivery may vary for items made to order or when stock is unavailable, depending on the specific product. We will provide estimated delivery times for such cases.

  3. Order Cancellation: Customers have the right to cancel their order within 24 hours of purchase. To request a cancellation, please contact our customer service team during business hours.

  4. Returns and Refunds: We handle returns on a case-by-case basis. We will consider cases where the item does not function as intended or does not match the promised appearance (e.g., receiving a green item instead of a red item). Please report such issues within 12 hours of delivery for prompt assistance.

  5. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several items are exempt from being items 
    1. Gift cards 
    2. Downloadable products 
  6. Pricing and Payment: All prices are displayed in the local currency and USD and are inclusive of applicable taxes. Payment for orders can be made securely through our online payment gateway. We reserve the right to update pricing or correct errors if any discrepancies arise.

  7. Intellectual Property: The content, designs, and intellectual property displayed on our website are owned by Studio Facelift and protected by copyright laws. Any unauthorized use or reproduction of our materials is strictly prohibited.

  8. Privacy Policy: We respect the privacy of our customers and handle personal information in accordance with our Privacy Policy. By using our website and services, you agree to our collection, use, and disclosure of your personal information as outlined in our Privacy Policy.

  9. Limitation of Liability: Studio Facelift shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products, website, or services.

  10. Governing Law: These Terms and Conditions are governed by the laws of Kenya. Any disputes arising from these terms shall be resolved in the courts of Kenya.

By making a purchase from Studio Facelift, you agree to these Terms and Conditions. It is recommended that you read and understand these terms before placing an order.